Why Westcon

Westcon provides cost-effective, construction solutions to all of the major U.S. industrial markets. As a general contractor or a specialty service provider, Westcon provides proven results to meet the challenges of today’s difficult construction projects. The answer to the question “Why Westcon?” is quite simple—“We are committed to providing complete customer satisfaction.” That response may be a simple answer to a difficult question. However, there are a lot of components that encompass that message. Complete customer satisfaction has many common elements across various markets and for different customers. These include providing construction solutions with excellence in safety, ensuring high quality services, completing the project on time and within the allotted budgets. However, total customer satisfaction to Westcon goes well beyond the basics, and it is unique to every client and every project. Complete customer satisfaction means understanding the customer’s goals for the project, ensuring that the project deliverables such as project reports and legacy documents are completed to the standards and formats that our clients prefer. It also means dealing with all project and personal correspondence accurately, timely, truthfully and professionally. Westcon also believes that complete customer satisfaction is an attitude and culture.

Westcon strives for continuous improvement and prides itself on exceeding the expectations of our customers through commitment, hard work, integrity, honesty, and a highly skilled workforce. We focus on delivering results by ensuring that the goals associated with every project are met. A few of the major components to answering “Why Westcon?” are depicted below that may give more insight into our philosophy on complete customer satisfaction.

Complete Customer Satisfaction

The Fundamentals:

• Complete every project safely.
• Provide high-quality and cost-effective construction services.
• Complete every project on schedule.
• Complete every project within budget.
  

Value-Added Items:

• Understand the goals for every project from the customer’s viewpoint.
• Ensure that all deliverables are tailored to the customer’s needs.
• Ensure that all communications are accurate, timely, truthful, and professional.
• Provide meaningful project reports.
• Maintain a positive “can do” attitude.
• Provide project leadership with highly skilled and experienced personnel.
• Keep a proactive mindset for managing and mitigating problems before they occur.
• Provide structure with all aspects of project execution, while providing flexibility to our customers as a team player.
• Offer flexible commercial and contracting business offerings to our customers to assist them with their procurement objectives.
  

Management Commitment:

• Westcon’s corporate management team will be active on all major projects. Corporate management will visit and audit every major project at least monthly, visiting the project team and meeting with the customer.
• Resolve any project issues quickly and with the highest level of integrity, focus on completing the work and treating all parties involved with the project equally and fairly.
• Ensure that all business dealings are conducted ethically and with transparency for our customers.